FAQs

Product Information

Wine Barrel Fire Pit

The Wine Barrel Fire Pit Table is configured for compatibility with a propane gas tank. Converting the Fire Pit Table to a natural gas line configuration is technically possible, but it is a complex process that should only be handled by a professional.

Replacement parts for your wine barrel are available at globaloutdoorsinc.com.

The Wine Barrel Fire Pit Table is configured only for use w a 20 lb. LPG cylinder. The propane tank is not included, but they are readily available from local hardware stores.

The Wine Barrel Fire Pit Table is intended for outdoor enjoyment only. Do not use indoors.

The Outer Fire Pit Table provides 50,000 BTUs, enough to warm up a larger area.

The Wine Barrel Fire Pit Table should be installed outside, on a flat, stable surface away from any combustible materials, and at least 4 feet (48 in.) away from any building structure or plants. The unit should not be installed on dirt or grass. A concrete or slate patio surface is ideal, but the unit may be installed on a wooden deck. Be sure to install the Wine Barrel Fire Pit Table outside in a fully vented area with no overhang or trees within 6 feet (72 in.) above the unit. The Wine Barrel Fire Pit Table creates a controlled open-flame, so use common sense when positioning.

Adjustable Fire Pit Table

The key to achieving maximum smoke reduction is a very hot fire spread evenly throughout the fire pit. Moving hot coals toward the outside wall will be helpful as well. Please note that adding bigger logs to your fire can cause the fire to burn cooler, so start by using smaller pieces then slowly adding bigger logs as the fire builds. As for stacking the wood, our best

recommendations are as follows: Start by adding firestarter or dry shreds of paper or cardboard. Then, surround the fire starter with small pieces of kindling or dry twigs. Once the smaller pieces of kindling are burning well, carefully add larger, split logs (3-4″ in diameter) one at a time. We recommend stacking the wood perpendicularly in a log cabin style. Also be sure that your wood has been dried sufficiently before attempting to burn.

We recommend cleaning out your fire pit after at least every 3-4 uses to avoid ash build-up. The best way to remove the ash from your fire pit is to dustpan or a vacuum designed for removing ash. Always allow sufficient time for the ashes to cool before attempting to remove them.

We recommend that all fire pits should be at least 10-20 feet away from any structure or combustible surface. Always refer and adhere to the local regulations in your area and check the weather forecast before lighting a fire.

We do not recommend using any of our fire pits on a deck. Surfaces we recommend would be concrete, gravel, pebbles, sand, or dirt. You also want to make sure you always use your fire pit on a level surface.

We always recommend letting the fire burn out on its own, unless there’s an emergency. NEVER use your fire pit lid to extinguish the fire as it can damage the lid and may cause the pit to fill with smoke. We also do not recommend pouring water on your fire because it will make a mess of the ash and clog up the bottom of your fire pit. Since you’ll be leaving your fire pit burning until it dies, it’s extra important to never leave your fire unattended. If you do have to walk away, make sure it’s covered by a spark screen so that the wind can’t lift hot coals or sparks out of the fire pit. You’ll also want to ensure there’s nothing leaning against your fire pit or close enough that it could be damaged or catch on fire.

Online Customers

Processing

Our orders are processed the same business day until 2pm ET. Any orders after 2pm ET will be processed the following business day.

Using FedEx Home Delivery and FedEx Ground, our orders deliver in 1-3 business days. Allow 1-2 extra business days for orders that are shipped to extended delivery areas.

Fulfillment

To track the progress of your order, go to the order details page within your account. The

tracking number will be a FedEx shipment. On this page you will be able to see all updates on this shipment.

FedEx tracking gives an estimated time window of delivery. This window is often 4 hours.

Although this is a rare occurrence, it is important to cover all scenarios. The first thing to do is to check your address listed on your order details page. Check for street number, street spelling, type of street, town, zip code, etc. If everything matches, please contact your local FedEx terminal. The faster you do this, the more likely they can get in touch with the driver that was at your address, or nearby your address.

This status of the shipment is called order processing time. The warehouse has printed the label and is awaiting pickup for the next business day. If this status lasts for more than two business days, please contact us so we can investigate/resolve. If it has been two business days, it is likely we shipped the order with an altered tracking number.

If the package arrives with signs of damage, please accept the package. Open the item and inspect if the product has been damaged. Often, the cardboard packaging gets creased or impaled, but the item remains safe inside. Our packages are packed with drop-test-safe materials to ensure product quality/condition.

If the item arrives damaged from the carrier, please take photos. When you contact us, we will ask for proof of shipping damage in order to send a replacement item.

Reviews

In your order details page, click the product link. Click the review rating at the top of the page. This will redirect you to the review section of the product. Click “Write a Review”. Be sure to add a title, description and photos of the item. We appreciate all feedback.

All feedback (good and bad) is appreciated. Before writing a bad review, we want a chance to resolve your issue. By contacting us it will give you an opportunity to be satisfied with you purchase. Our quick response time will enable you to get a fast and custom solution. Please contact us before writing bad feedback. This is the most efficient way to resolve your problem, or get you a refund.

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